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Frequently Asked Questions
Find the answers to frequently asked questions about our products, services and processes on this page.
Here you can find answers to questions about deliveries, returns, customised orders, warranties and much more.
Frequently Asked Questions
Find the answers to frequently asked questions about our products, services and processes on this page.
Here you can find answers to questions about deliveries, returns, customised orders, warranties and much more.
Frequently Asked Questions
Find the answers to frequently asked questions about our products, services and processes on this page.
Here you can find answers to questions about deliveries, returns, customised orders, warranties and much more.
Contacts and Customer Support
Which channels are available for support or clarification?
You can reach REIMAN through:
- Phone: (+351) 22 961 8090 (National Landline Call)
- Email: [email protected]
- Contact Form on our website
- In-person Assistance at our facilities (Maia)
What are your opening hours?
Monday to Friday, from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m. (GMT / GMT+).
Products and Orders
Do you have products for sale that do not appear on the website? Is it possible to order them?
Yes, in addition to the products available in the online store, we have other items that you can order directly from us by phone, email or in person. Availability will be checked and a formal proposal will be presented.
Are all products on the website available for immediate delivery?
Not necessarily. The estimated delivery time for each product is indicated on the respective page, depending on the stock availability for the desired quantity. For products that are not listed in the online store, please contact us for that information.
Shipping and Delivery
How do shipments work and what is the estimated delivery time?
REIMAN ships orders through certified companies like DPD, DHL, DSV, and others.
Delivery times can vary depending on the size, weight, and destination of the order. You can find more info on shipping times here.
Can I track my order?
Yes. You can check the status of your order in My Account > Orders, where you will find information such as “Awaiting Payment”, “Being Packed” or “Available for Collection”, for example. After shipment, you will receive a tracking code to follow the delivery.
Do you deliver outside of Portugal?
Yes. With the exception of certain brands, we deliver worldwide and costs are calculated at checkout. For more information on delivery times and costs, click here.
* Some remote areas require confirmation.
Cancellations and Refunds
How can I cancel an order?
To cancel an order, you must contact REIMAN as soon as possible. The rules for cancellations and returns are described in our General Sales Conditions.
Customisation and Special Projects
Can I request customised products or tailor-made solutions?
Yes. REIMAN develops customised solutions tailored to customer specifications and needs.
What technical requirements are necessary for special orders?
Technical drawings, measurements, and application details must be provided for evaluation.
Payment and Commercial Terms
What payment methods do you accept?
- ATM reference (available only to Portuguese bank account holders)
- Credit card
- Bank transfer
Are there special conditions for large purchases or regular customers?
Yes. These conditions are analysed on a case-by-case basis by the sales department.
Technical Documentation and Support
Can you provide technical data sheets, technical drawings or CAD models?
Yes. Technical drawings, technical data sheets and 3D/CAD files are available for download on each product page after logging in to our website. However, there are some exceptions. In such cases you should contact our sales team.
How do I obtain technical support after purchase?
Customers can contact us by phone, email or in person.
Warranty and Intellectual Property
Can I use images or catalogues from REIMAN?
All REIMAN graphic and documentary material is protected by intellectual property rights. Its use and/or disclosure for commercial purposes, in whole or in part, requires prior authorisation from the company.
What is the warranty period and conditions for the products?
All REIMAN products are guaranteed against manufacturing defects, in accordance with current legislation. For further information, please refer to our General Sales Conditions.
Contacts and Customer Support
Which channels are available for support or clarification?
You can reach REIMAN through:
- Phone: (+351) 22 961 8090 (National Landline Call)
- Email: [email protected]
- Contact Form on our website
- In-person Assistance at our facilities (Maia)
What are your opening hours?
Monday to Friday, from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m. (GMT / GMT+).
Products and Orders
Do you have products for sale that do not appear on the website? Is it possible to order them?
Yes, in addition to the products available in the online store, we have other items that you can order directly from us by phone, email or in person. Availability will be checked and a formal proposal will be presented.
Are all products on the website available for immediate delivery?
Not necessarily. The estimated delivery time for each product is indicated on the respective page, depending on the stock availability for the desired quantity. For products that are not listed in the online store, please contact us for that information.
Shipping and Delivery
How do shipments work and what is the estimated delivery time?
REIMAN ships orders through certified companies like DPD, DHL, DSV, and others.
Delivery times can vary depending on the size, weight, and destination of the order. You can find more info on shipping times here.
Can I track my order?
Yes. You can check the status of your order in My Account > Orders, where you will find information such as “Awaiting Payment”, “Being Packed” or “Available for Collection”, for example. After shipment, you will receive a tracking code to follow the delivery.
Do you deliver outside of Portugal?
Yes. With the exception of certain brands, we deliver worldwide and costs are calculated at checkout. For more information on delivery times and costs, click here.
* Some remote areas require confirmation.
Cancellations and Refunds
How can I cancel an order?
To cancel an order, you must contact REIMAN as soon as possible. The rules for cancellations and returns are described in our General Sales Conditions.
Customisation and Special Projects
Can I request customised products or tailor-made solutions?
Yes. REIMAN develops customised solutions tailored to customer specifications and needs.
What technical requirements are necessary for special orders?
Technical drawings, measurements, and application details must be provided for evaluation.
Payment and Commercial Terms
What payment methods do you accept?
- ATM reference (available only to Portuguese bank account holders)
- Credit card
- Bank transfer
Are there special conditions for large purchases or regular customers?
Yes. These conditions are analysed on a case-by-case basis by the sales department.
Technical Documentation and Support
Can you provide technical data sheets, technical drawings or CAD models?
Yes. Technical drawings, technical data sheets and 3D/CAD files are available for download on each product page after logging in to our website. However, there are some exceptions. In such cases you should contact our sales team.
How do I obtain technical support after purchase?
Customers can contact us by phone, email or in person.
Warranty and Intellectual Property
Can I use images or catalogues from REIMAN?
All REIMAN graphic and documentary material is protected by intellectual property rights. Its use and/or disclosure for commercial purposes, in whole or in part, requires prior authorisation from the company.
What is the warranty period and conditions for the products?
All REIMAN products are guaranteed against manufacturing defects, in accordance with current legislation. For further information, please refer to our General Sales Conditions.
Contacts and Customer Support
Which channels are available for support or clarification?
You can reach REIMAN through:
- Phone: (+351) 22 961 8090 (National Landline Call)
- Email: [email protected]
- Contact Form on our website
- In-person Assistance at our facilities (Maia)
What are your opening hours?
Monday to Friday, from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m. (GMT / GMT+).
Products and Orders
Do you have products for sale that do not appear on the website? Is it possible to order them?
Yes, in addition to the products available in the online store, we have other items that you can order directly from us by phone, email or in person. Availability will be checked and a formal proposal will be presented.
Are all products on the website available for immediate delivery?
Not necessarily. The estimated delivery time for each product is indicated on the respective page, depending on the stock availability for the desired quantity. For products that are not listed in the online store, please contact us for that information.
Shipping and Delivery
How do shipments work and what is the estimated delivery time?
REIMAN ships orders through certified companies like DPD, DHL, DSV, and others.
Delivery times can vary depending on the size, weight, and destination of the order. You can find more info on shipping times here.
Can I track my order?
Yes. You can check the status of your order in My Account > Orders, where you will find information such as “Awaiting Payment”, “Being Packed” or “Available for Collection”, for example. After shipment, you will receive a tracking code to follow the delivery.
Do you deliver outside of Portugal?
Yes. With the exception of certain brands, we deliver worldwide and costs are calculated at checkout. For more information on delivery times and costs, click here.
* Some remote areas require confirmation.
Cancellations and Refunds
How can I cancel an order?
To cancel an order, you must contact REIMAN as soon as possible. The rules for cancellations and returns are described in our General Sales Conditions.
Customisation and Special Projects
Can I request customised products or tailor-made solutions?
Yes. REIMAN develops customised solutions tailored to customer specifications and needs.
What technical requirements are necessary for special orders?
Technical drawings, measurements, and application details must be provided for evaluation.
Payment and Commercial Terms
What payment methods do you accept?
- ATM reference (available only to Portuguese bank account holders)
- Credit card
- Bank transfer
Are there special conditions for large purchases or regular customers?
Yes. These conditions are analysed on a case-by-case basis by the sales department.
Technical Documentation and Support
Can you provide technical data sheets, technical drawings or CAD models?
Yes. Technical drawings, technical data sheets and 3D/CAD files are available for download on each product page after logging in to our website. However, there are some exceptions. In such cases you should contact our sales team.
How do I obtain technical support after purchase?
Customers can contact us by phone, email or in person.
Warranty and Intellectual Property
Can I use images or catalogues from REIMAN?
All REIMAN graphic and documentary material is protected by intellectual property rights. Its use and/or disclosure for commercial purposes, in whole or in part, requires prior authorisation from the company.
What is the warranty period and conditions for the products?
All REIMAN products are guaranteed against manufacturing defects, in accordance with current legislation. For further information, please refer to our General Sales Conditions.
